Privacy Policy

Introduction

At SIVOOK, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or engage our services.

Information We Collect

Personal Information You Provide:

Name, email address, phone number, and location when you submit enquiry forms
Design preferences, project details, and uploaded images for custom commissions
Payment information for transactions (processed securely through third-party payment processors)
Communication history when you contact us via email, phone, or social media

Automatically Collected Information:

IP address, browser type, and device information
Pages visited and time spent on our website
Referral sources (how you found our website)

How We Use Your Information

To respond to your enquiries and provide quotes for custom commissions
To communicate about your project throughout the design and creation process
To process payments and fulfill orders
To send occasional updates about our work (only if you have opted in)
To improve our website and services
To comply with legal obligations

Information Sharing

We do not sell, rent, or share your personal information with third parties except:

With service providers who help us operate our business (payment processors, shipping companies, email platforms)
When required by law or to protect our rights
With your explicit consent

Cookies

Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications at any time
Withdraw consent for data processing

International Transfers

If you are located outside the United Kingdom, please note that your information may be transferred to and processed in the UK where our servers are located.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.